Articles
Practical guides on IT downtime costs and prevention for small business owners.
What Is an SLA? A Small Business Owner's Guide
An SLA is the uptime promise your vendors make to your business. Most small business owners have never read theirs. Here's what SLAs actually mean, why the fine print matters, and how to hold providers accountable.
Does Your Business Need a Disaster Recovery Plan?
Not every small business needs a full disaster recovery plan. But every business needs to answer a few honest questions about what happens when systems go down. Here's how to tell where you stand.
IT Downtime Statistics: What the Data Says (2026)
Current IT downtime statistics from Uptime Institute, ITIC, Splunk, and Veeam. Frequency, cost, causes, and recovery data that SMB owners need for informed decisions.
How to Prevent IT Downtime: 12 Steps for Small Businesses
Most IT downtime is preventable. These 12 steps cover what actually works for small businesses, from backup testing to eliminating single points of failure.
How Much Does Downtime Cost? The Real Numbers for Small Businesses (2026)
IT downtime costs small businesses $10,000-$50,000 per incident on average. See the real data by industry, company size, and outage type.